These Terms & Conditions apply to all driving lessons, intensive courses, practical driving test services, and related services provided by Express Pass Driving School.

By booking lessons or services with Express Pass Driving School, you agree to be bound by these Terms & Conditions in full.

Express Pass Driving School reserves the right to update or amend these Terms & Conditions at any time. It is your responsibility to review them regularly. Continued use of our services constitutes acceptance of any updated terms.

Before taking lessons with Express Pass Driving School, you must:

• Be at least 17 years of age.
• Hold a valid UK provisional or full driving licence.
• Be legally entitled to drive in the United Kingdom.
• Provide proof of your licence to your instructor before your first lesson if requested. Failure to do so may result in cancellation of the lesson and the lesson fee becoming payable in full.
• Ensure your eyesight meets DVSA legal requirements for driving.
• Inform your instructor of any medical condition, medication, disability, injury, or other circumstance that may affect your ability to drive safely — before any lesson commences.

• Lesson times, dates, pick-up locations, and durations are arranged directly between the learner and instructor unless otherwise agreed with Express Pass Driving School.
• Express Pass Driving School cannot guarantee a specific instructor, vehicle model, fuel type, transmission type, or lesson time unless confirmed in writing.
• Lessons are subject to instructor and vehicle availability at all times.
• Learners are advised to arrive punctually for all scheduled lessons.
• Instructors may wait up to 15 minutes for a late learner before treating the lesson as cancelled. The full lesson fee will be charged in such cases.

• Deposits and booking fees paid to Express Pass Driving School are non-refundable unless otherwise stated in our Refund Policy.
• Remaining lesson balances may be payable directly to your instructor. Your instructor will confirm the payment methods they accept.
• Some lessons or course packages may require payment in advance before lessons commence.
• Failure to make payment may result in cancellation of your lessons or services.

Learner Cancellations

• A minimum of 48 hours' notice is required to cancel or rearrange a lesson.
• Lessons cancelled with fewer than 48 hours' notice may be charged at 100% of the lesson fee.
• Failure to attend a lesson without notice (no-show) will result in the full lesson fee becoming payable.
• Pre-paid driving lessons may not be sold or transferred to any third party without the prior written consent of Express Pass Driving School.
• Downgrading your course package is not permitted under any circumstances.
• If you request Express Pass Driving School to place your course on hold, all activity relating to your course will cease until you instruct us to resume.

Instructor Cancellations

• If a lesson is cancelled by the instructor due to illness, vehicle breakdown, emergency, or circumstances beyond reasonable control, an alternative lesson will be offered where reasonably possible.
• Missed or cancelled lessons due to instructor illness, vehicle breakdown, or other circumstances outside Express Pass Driving School's control will be assessed on a case-by-case basis.

DVSA Test Cancellations

• Express Pass Driving School is not responsible for tests cancelled, postponed, or rescheduled by the DVSA. Both you and Express Pass Driving School will be notified directly by the DVSA in such cases.
• You agree to inform Express Pass Driving School of any course-related issues promptly. Issues raised only after your course has been completed will not be considered.

• Intensive and semi-intensive courses require a strong commitment and consistent availability from the learner throughout the course period.
• Course schedules may be subject to change depending on instructor availability, DVSA availability, traffic conditions, weather, or learner progress.
• Additional lessons may be recommended by your instructor if you are not considered to be at test standard at the point of the planned test date.

The instructor has the final decision regarding the use of their vehicle for a practical driving test.

An instructor may refuse the use of their vehicle if they reasonably believe:

• The learner is not at a safe or adequate driving standard for a test.
• The learner poses a safety risk to themselves, the instructor, or other road users.
• The learner is under the influence of alcohol or drugs.
• The learner is medically unfit to drive.
• The vehicle may be at risk of damage due to the learner's driving.

Refund requests are assessed on a case-by-case basis at the discretion of Express Pass Driving School.

Payments made for any of the following may be non-refundable:

• Completed lessons or booked instructor time.
• Administration work carried out on your behalf.
• Driving test arrangement services.
• Missed lessons or no-shows.

You may be entitled to a refund if:

• Express Pass Driving School is unable to secure a practical driving test that meets your reasonable requirements within 10 working days from the next working day after receiving your completed booking details.
• Express Pass Driving School is unable to assign a driving instructor to carry out your lessons within 10 working days from the next working day after a suitable test has been secured and full payment of fees has been received.
• You have not yet passed your theory test — in which case the 10 working day period will not begin until the next working day after you notify Express Pass Driving School that your theory test has been passed.

• Express Pass Driving School reserves the right to cancel lessons or terminate services immediately where such behaviour occurs.
• In such cases, deposits and payments made may be non-refundable at the discretion of Express Pass Driving School.

Express Pass Driving School reserves the right to refuse or terminate services where false, misleading, defamatory, abusive, or malicious content about Express Pass Driving School or any of its instructors is published online or shared through social media platforms.

For safety, insurance, training, and incident investigation purposes, tuition vehicles used by Express Pass Driving School may be fitted with video and/or audio recording equipment.

By taking lessons with Express Pass Driving School, you consent to such recordings being made and used where legally permitted.

As the driver, you remain legally responsible under UK law for all driving-related matters during your lessons or tests, including:

• Speeding offences and penalty points.
• Parking fines and road traffic offences.
• Congestion charges and toll charges.
• Any other driving-related penalties incurred during a lesson or test.

Your instructor will endeavour to ensure that speed limits and traffic regulations are observed at all times. However, legal responsibility for any offence rests with the driver.

• Learners must wear suitable footwear and clothing that allows safe operation of all vehicle controls throughout the lesson.
• Instructors may refuse to conduct a lesson where footwear, clothing, behaviour, illness, intoxication, or a medical condition creates a safety concern.
• If you are taking any medication that may affect your ability to drive safely, you must inform your instructor before the lesson begins.

Express Pass Driving School and its instructors shall not be liable for lesson delays, cancellations, failed tests, or disruptions caused by:

• DVSA actions, postponements, or cancellations.
• Traffic conditions, road closures, or accidents.
• Severe weather or acts of God.
• Instructor illness or vehicle breakdown.
• Any other circumstances beyond our reasonable control (force majeure).

Express Pass Driving School may collect and process your personal information for the following purposes:

• Lesson bookings, test arrangements, and customer account administration.
• Payment processing and invoice management.
• Communication regarding your tuition and services available from Express Pass Driving School.
• Fraud prevention, debt recovery, and identity verification.
• Quality assurance — phone calls and emails may be monitored or recorded for training and compliance purposes.
• Legal or regulatory compliance, including sharing with authorities where required by law.

Where you have booked your own DVSA test, Express Pass Driving School may log into the DVSA website using the credentials you provide in order to manage your test booking. By booking with us, you consent to this. Express Pass Driving School will update the contact email address on your DVSA booking to ensure all notifications are received and managed on your behalf.

Your personal information will be handled in accordance with applicable UK data protection laws including the UK GDPR and Data Protection Act 2018.

• All website content, branding, logos, graphics, and materials displayed on the Express Pass Driving School website remain the property of Express Pass Driving School or the relevant third party, unless otherwise stated.
• No content may be copied, reproduced, distributed, or used for commercial purposes without the prior written permission of Express Pass Driving School.
• Certain links on the Express Pass Driving School website may lead to third-party websites. Express Pass Driving School accepts no responsibility or liability for the content of any such external websites.